Troubleshooting

Submitting a Support Ticket

• Information for Support Ticket

Account Assistance

• Reset Password or MFA

Installation Issues

• Windows Agent Not Installing

Patch Management

• Patch Management for Windows Common Issues

Agents & Sensors

• Windows Agents Not in Dashboard After Installation
• Sensors
• Agents
• PRO TIP: How to Exclude IP Range From scanning on Sensors
• Security Software

Vulnerability Notes

• PRO TIP: Mitigating a Windows OS Vulnerability By Cleaning The WinSxS Folder
• PRO TIP: OpenSSL Vulnerabilities in Microsoft Office
• Flash Vulnerability

Device Issues

• Information for Troubleshooting
• Pro Tip: Update All Apps on Windows OS with Two Commands
• MAC Address Randomization
• PRO TIP: Obtain the UUID of an Asset for Troubleshooting
• How to Restart Nodeware Sensor & Agent Service on Windows
• Windows WinSxS Directory Cleanup

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