Troubleshooting

Installation Issues

• Windows Agent Not Installing

Vulnerability Notes

• PRO TIP: Mitigating a Windows OS Vulnerability By Cleaning The WinSxS Folder
• PRO TIP: OpenSSL Vulnerabilities in Microsoft Office
• Flash Vulnerability

Account Assistance

• Recover Username or Reset Password

Device Issues

• MAC Address Randomization
• PRO TIP: How to Obtain the UUID of an Asset
• How to Restart Nodeware Sensor & Agent Service on Windows
• Windows WinSxS Directory Cleanup
• Network Equipment
• VoIP Phones