If newly installed Nodeware Agents are not appearing in the dashboard, it can usually be attributed to a few different issues. If you are able to confirm the Nodeware Agent service is installed and running in services.msc, then the first step is to determine that it has registered with the platform and that the customer ID was correctly applied.
From an administrator PowerShell console:
Get-ItemProperty -Path "HKLM:\SOFTWARE\Nodeware\Agent" -Name "Uuid"The above command should output a UUID (e.g. d17f68d1-c6c0-447f-bf97-c8741e94efc2). This can be used as a reference for support assistance with this specific agent.
If the UUID is not set, you can attempt to re-register the agent to a customer account using the 7-digit customer ID found in the dashboard or API.
A PowerShell script can be downloaded here that will set the customer ID and attempt to register the agent. You will need to fill in the fourth line, where it specifies "Enter 7-digit customer ID here".
If the registration attempt is not successful, verify that the host machine has the required network access to the Nodeware platform, as detailed in this article.
If none of the above steps work, but the agent is installed and running, you can generate a supportpack file that will enable the support team to determine the issue.
Supportpack generation
- Stop the Nodeware service
- Open a command prompt (Run as Administrator)
- Navigate to C:\Program Files\Nodeware
- Run NodewareAgentService.exe packlogs
- Attach the .supportpack files to the support ticket
- Restart the Nodeware service
Open a new ticket from the Support button on the lower right of this page and attach the output .supportpack file for assistance.
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