| Deployment Issue | Possible Cause | Resolution |
| Receive Install Error on Windows Sensor in the dashboard | Installation not fully complete | Return to the local Windows install to complete the setup. |
| Operational Issue | Possible Cause | Resolution |
| Sensor Offline |
Service or VM are stopped Networking issues |
Start service or VM Check network connection, DNS settings |
| Cannot remove sensor | User does not have the permissions to remove the sensor | Check with your company’s Nodeware Admin |
| Sensor stuck “needs upgrade” | Updates are blocked (URL) | Contact support for guidance |
|
“Fingerprinting Indeterminate” appear in the fingerprint field
|
All ports closed Firewall/security software |
Follow company guidelines Create an exception/exclusion |
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