PRO TIP: Obtain the UUID of an Asset for Troubleshooting

There are two ways to obtain the UUID (unique identifier) of a specific asset within your Nodeware account.

The UUID allows the Nodeware team quick access to the asset on which you may have questions.

Providing this bit of data along with any other specific information regarding your issue allows the team to quickly find the associated records within the Nodeware backend.

The first way to obtain the UUID is via the Support ID in the dashboard.

When there are issues with individual assets:

• Navigate to the asset.
• Click the Support ID icon on the asset (see pic below). It will copy the UUID. Paste the UUID in a support ticket along with an explanation of the issue.

The second way to obtain the UUID is via the asset's URL.

• Navigate to the asset.
• Click the asset. The UUID will appear in the URL as seen below.
• Copy and paste the last part of the URL into a support ticket with an explanation of the issue.

Note: The highlighted section in yellow is the UUID of the asset.