Patch Management for Windows Common Issues – IGI / Nodeware

Issue	Possible Cause	Resolution
Can’t use Patch Management feature	Assets don’t have a Windows agent installed	Install a Windows agent on the asset.
Patch Management not showing results	Windows version on asset is at end-of-support with Microsoft and not in Microsoft’s Update catalog	Update the Windows version on the asset. (*see below)
Patch Management feature icon available, but I cannot create a task.	Admin permissions are needed.	Obtain admin permissions or have someone with the permissions create the task
Indeterminate appears in the Available Column	Due to assets having the most recent patch which was issued Out-of-Band by Microsoft and is therefore ahead of the current security catalog.	Will resolve when catalog is updated
SSU Req’d appears	Asset may be on the Preview Update, which is the update coming in the next Windows update release.	N/A
Can’t delete or change the Patch Task after creation	Nodeware currently does not support Task deletion.	N/A
Can’t uninstall the patch after installation.	Nodeware currently do not provide patch rollback functionality.	Manually uninstall the patch on the asset.
Can’t patch the asset where the sensor resides.	Assets require Windows agents for Patch Management	An upcoming Nodeware update will expand the functionality of the sensor to update only the host machines.
Vulnerability still showing after patching	Asset needs a reboot to apply the updates/patches.	After reboot, Nodeware needs time to: Reflect changes on the asset Update the score Remove the vulnerability from the list and reports

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